Terms of Service

Welcome to Caleta.io. By accessing and using this website, you agree to these terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Caleta.io website ("Site"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site.

These terms apply to all visitors, users, and others who access or use the Site.

2. About Us

This Site is operated by Caleta IT Solutions Ltd, a company registered in England & Wales (Company Number: 11157657).

Registered Office:
Caleta IT Solutions Ltd
29 Blackwood Close
West Byfleet, England, KT14 6PP

Contact: hello@caleta.io

3. Services Description

Caleta.io provides information about our IT consulting services, including but not limited to:

• FinOps and Azure cost optimisation
• Smart Hands data centre support
• Cloud migration and Azure consulting
• DevOps and CI/CD implementation
• AI integration consulting
• Data Shuttle (physical data transfer)
• Colocation services
• IT asset recovery

The information on this Site is for general information purposes only. It does not constitute professional advice or a contractual offer. Actual services are governed by separate service agreements.

4. Use of the Site

You agree to use this Site only for lawful purposes and in a way that does not:

• Infringe the rights of others or restrict their use of the Site
• Attempt to gain unauthorised access to any part of the Site or its systems
• Transmit any harmful code, viruses, or malicious software
• Use automated systems to scrape or extract data without permission
• Misrepresent your identity or affiliation

5. AI Chat Assistant

Our Site may include an AI-powered chat assistant to help answer questions about our services.

• The assistant provides general information only and should not be relied upon as professional advice
• Conversations may be retained to improve our services
• Do not share sensitive personal or confidential business information through the chat
• See our Privacy Policy for details on how chat data is handled

6. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Caleta IT Solutions Ltd or its licensors and is protected by copyright and other intellectual property laws.

You may:

• View and print pages for personal, non-commercial use
• Share links to our content

You may not:

• Reproduce, modify, or distribute our content without permission
• Use our branding, logos, or trademarks without written consent
• Frame or embed our Site without permission

7. Third-Party Links

This Site may contain links to third-party websites. These links are provided for your convenience only. We have no control over and accept no responsibility for the content or practices of third-party sites.

8. Disclaimer of Warranties

This Site and its content are provided "as is" without warranties of any kind, either express or implied.

We do not warrant that:

• The Site will be available uninterrupted or error-free
• The information on the Site is complete, accurate, or up-to-date
• Any specific results will be achieved from using our services

9. Limitation of Liability

To the fullest extent permitted by law, Caleta IT Solutions Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from:

• Your use of or inability to use this Site
• Any errors or omissions in the Site content
• Any unauthorised access to or use of our servers

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold harmless Caleta IT Solutions Ltd and its directors, employees, and agents from any claims, damages, or expenses arising from your violation of these terms or your use of the Site.

11. Referral Programme

Caleta operates an informal referral programme for individuals and businesses who introduce new clients to our services.

Eligibility

• Open to anyone who introduces a new client to Caleta
• The referred client must not have an existing relationship with Caleta
• You must disclose any referral arrangement to the referred party

Commission

• Commission rates are agreed on a case-by-case basis before the referral
• Commission is payable only after the referred client pays their first invoice
• Commission is paid within 30 days of the qualifying payment

Conditions

• Caleta reserves the right to accept or decline any referred client
• No commission is payable if the referral does not result in a paid engagement
• Referral commission cannot be combined with other discounts or promotions
• Caleta may modify or discontinue the referral programme at any time
• This programme does not create an employment, agency, or partnership relationship

To discuss a referral, please contact us.

12. Caleta Cost Review: End User Licence Agreement

This section applies when you use the Caleta Cost Review SaaS application at caleta.io/cost-review/. It is in addition to the other clauses of these Terms.

12.1 Service description

Caleta Cost Review reads cost and configuration data from the Microsoft Azure subscriptions you authorise, and presents findings and recommendations intended to reduce your Azure spend. The service operates on a read-only basis and does not make changes to your environment.

12.2 Microsoft disclaimer

The service uses Microsoft Azure APIs. Microsoft Corporation is not a party to this agreement and provides no warranties regarding the service. All warranties and liability on behalf of Microsoft are expressly disclaimed. Any claims relating to the service must be brought against Caleta IT Solutions Ltd, not Microsoft.

12.3 Warranties and liability

• The service is provided "as is", with reasonable skill and care
• We do not guarantee that any recommendation will produce a specific saving figure
• Liability cap: £10,000. Caleta's total liability under this agreement is capped at £10,000 in aggregate
• Excludes indirect, consequential, or incidental losses, lost profits, lost revenue, or lost data
• Nothing in these terms limits liability for death, personal injury arising from negligence, fraud, or any liability that cannot be limited by law

12.4 Customer obligations

• You warrant that you have authority to grant the service principal access to the subscriptions you connect
• You are responsible for reviewing and approving any recommendations before implementing them
• Caleta does not make changes to your Azure environment
• You will not attempt to reverse engineer the service or use it to compromise any third party's environment

12.5 Termination

• Either party may terminate the engagement on 30 days' written notice
• You may revoke the application's access at any time from the Azure portal. Revocation takes effect immediately
• On termination we delete your data within 7 days, save where retention is required by law

12.6 Governing law

This EULA is governed by the laws of England and Wales, consistent with clause 14 below.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

14. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: hello@caleta.io