Out-of-Hours Emergency Data Centre Support
Rapid response when every minute counts
Emergency Smart Hands
Out-of-hours and emergency support for critical data centre issues. Register now for priority access when you need us most.
Available evenings, weekends and bank holidays
Why Register for Emergency Access?
Pre-registration means faster response when it matters most
- Priority response for registered customers
- Pre-verified DC access speeds up dispatch
- Agreed rates and billing - no surprises
- Direct line to on-call engineer
- Your DC details already on file
Emergency Services
We handle critical issues that can't wait until morning
How It Works
Register Today (Free)
Complete the registration form with your details. Same-day processing - we'll reach out to confirm.
DC Access Setup
We get added to your data centre access list. Each DC has different procedures - we guide you through it.
Access Verification
We verify access at an agreed time to confirm we can enter your cage/suite. No surprises at 2am.
Ready When You Need Us
Book us ad-hoc or call our emergency line. Rapid response to any Slough facility, available out-of-hours 7 days a week.
Emergency Options
Choose the coverage that fits your business
Ad-hoc Emergency
Pay as you go for urgent callouts
- Rapid response in Slough
- 1.5x standard rate (OOH)
- No commitment required
- Available out-of-hours, 7 days a week
Priority Access Retainer
Guaranteed availability when you need us
- Contractual SLA response times
- Discounted OOH rates
- Same engineer every time
- Equipment storage (up to 50kg)
- Priority over ad-hoc customers
- Direct line to on-call engineer
- Rollover unused hours
All prices exclude VAT. Minimum 1 hour billing, then 15-minute increments.
Be Prepared for Emergencies
Register now so we're ready when you need us. Fast approval, no obligation.