See What Smart Hands Really Means
Out-of-hours emergency cover. Engineers who troubleshoot, not just follow runbooks.
Smart Hands & Remote Hands
Expert data centre support across Slough and Thames Valley. Based right next to Europe's densest data centre clusters with rapid out-of-hours response across the Slough corridor. Not just box movers - we're cloud and infrastructure specialists who troubleshoot, not just follow runbooks.
Service Tiers & Pricing
Clear, transparent pricing. Block rates available on request.
Remote Hands
Basic tasks and visual inspections
- Power cycling and reboots
- Visual inspections and photos
- LED status reporting
- Cable label checks
- Basic cable patching
- Shipment receiving and logging
- Third party escort access
Smart Hands
Hardware installation, maintenance and support
- Everything in Remote Hands, plus:
- Rack & stack (servers, switches)
- Complex cabling and management
- Hardware swaps and replacements
- Drive replacements (RAID rebuilds)
- Console access and basic troubleshooting
- Firmware updates (with runbook)
- KVM setup and testing
Expert Hands
Complex troubleshooting and engineering
- Everything in Smart Hands, plus:
- Network troubleshooting and diagnosis
- Server configuration and OS work
- Performance troubleshooting
- Complex hardware diagnostics
- Multi-vendor coordination
- Architecture guidance on-site
- Documentation and knowledge transfer
Priority Access
SLA-backed guaranteed response times
- Guaranteed response SLA (contractual)
- Discounted hourly rates (15-20%)
- Priority scheduling - jump the queue
- Dedicated senior engineer assigned
- Out-of-hours and emergency access included
- Equipment storage (up to 50kg)
- Monthly reporting and reviews
All prices exclude VAT. Minimum 1 hour billing, then 15-minute increments.
An Extension of Your IT Team
Not just another vendor - we become your local presence in Thames Valley
Your Team, On-Site
We represent your company, follow your processes, and communicate directly with your stakeholders. Clients think we're your staff.
We Troubleshoot
Unlike standard remote hands that only follow runbooks, we diagnose issues, identify root causes, and solve problems - not just tick boxes.
Senior Engineers Only
No juniors, no trainees. Every engineer has 10+ years DC experience and can make decisions on-site without escalation delays.
Hybrid Cloud Specialists
ExpressRoute, Azure Arc, Azure Stack HCI - we understand hybrid connectivity and can bridge your DC and cloud environments.
“Need someone who understands ExpressRoute peering AND can swap a failed NIC? That's us. We bridge the gap between your cloud team and your physical infrastructure.”
Data Centres We Serve
Full coverage of the Slough Trading Estate and Thames Valley corridor
| Facility | Proximity |
|---|---|
Equinix LD4 | 30 min |
Equinix LD5 | 30 min |
Equinix LD6 | 30 min |
Equinix LD10 | 30 min |
Equinix LD11x | 30 min |
Equinix LD13x | 30 min |
VIRTUS LONDON3 | 30 min |
VIRTUS LONDON4 | 30 min |
VIRTUS LONDON9 | 30 min |
VIRTUS LONDON10 | 30 min |
VIRTUS LONDON11 | 30 min |
CyrusOne LON3 | 30 min |
CyrusOne LON4 | 30 min |
CyrusOne LON5 | 30 min |
Kao Data KLON-06 | 30 min |
Yondr Slough Campus | 30 min |
Colt DCS (London West) | 30 min |
Virgin Media O2 | 30 min |
NTT Global Data Centers | 30 min |
Elasticity Slough | 30 min |
Vantage Data Centers | 30 min |
Zenlayer | 30 min |
Don't see your data centre? Contact us - we likely cover it.
Thames Valley Coverage
38+ data centres across 6 key areas
Slough
30 min travel time
20 facilities
Equinix, VIRTUS, CyrusOne...
Maidenhead
30 min travel time
3 facilities
Pulsant, iomart, Netshop
Iver Heath
30 min travel time
3 facilities
CyrusOne, Amazon, Thorney
Bracknell
1 hour travel time
3 facilities
AWS, EdgeCore, CentriLogic
Hayes & West Drayton
1 hour travel time
5 facilities
Colt, VIRTUS, CyrusOne...
Reading
1 hour travel time
4 facilities
Pulsant, Stellanor, Centersquare...
Don't see your DC? We likely cover it - get in touch
Need Emergency Support?
Out-of-hours emergency callout available. Register now for priority access when you need us most.
Need hands in a Thames Valley data centre?
Get in touch for a quote. No obligation, just honest pricing.
*Rapid response is guaranteed under SLA for Priority Access retainer clients. Ad-hoc requests are subject to engineer availability. Out-of-hours and emergency cover available evenings, weekends and bank holidays.