Privacy Policy

Caleta IT Solutions Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data.

Who We Are

Caleta IT Solutions Ltd is a UK-registered company (Company Number: 11157657) providing IT consulting services including cloud cost optimisation, migration, and data centre support.

Data Controller: Caleta IT Solutions Ltd
Contact: [email protected]

What Data We Collect

We collect information that you voluntarily provide to us through:

Contact Form

• Name
• Email address
• Company name (optional)
• Phone number (optional)
• Service interest
• Message content

AI Chat Assistant

• Chat conversation content
• Email address (if you choose to provide it)
• Session information

Free Assessment Tool

• Azure Cost Management export data (if you upload it)
• Email address for report delivery

Azure cost data is processed only to generate your savings report. It is deleted within 7 days of report delivery and is never shared with third parties.

Automatically Collected

• IP address (for security and rate limiting)
• Cookie consent preference

How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide requested information
• Follow up on potential business opportunities
• Improve our services and website
• Protect against spam and abuse

We will never sell your data to third parties or use it for marketing purposes without your explicit consent.

Legal Basis for Processing

We process your data based on:

• Consent: You have given clear consent for us to process your personal data for the purpose of responding to your enquiry.
• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., security, fraud prevention).

How Long We Keep Your Data

We retain your contact information and conversation history for up to 24 months from your last interaction with us, unless you request deletion sooner.

After this period, your data is securely deleted from our systems.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Object: Object to processing of your data

Cookies

Our website uses minimal cookies:

• Essential: Cookie consent preference (stored locally)
• Functional: Chat session identifier
• Security: Cloudflare Turnstile (human verification)

We do not use advertising or tracking cookies. You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS)
• Secure data storage
• Access controls and authentication
• Regular security reviews

Third Parties

We may share limited data with:

• Cloudflare: For security and human verification (Turnstile)
• Anthropic: AI chat processing (conversation content only, not personal details)

These providers are GDPR-compliant and process data according to their respective privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via our website. The "Last updated" date at the top of this page indicates when this policy was last revised.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: [email protected]

Registered Office:
Caleta IT Solutions Ltd
29 Blackwood Close
West Byfleet, England, KT14 6PP

Complaints

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/